Frequently Asked Questions
1. Q: What type of vehicle can be covered ?
2. Q: What are the service options ?
3. Q: Is there a limit on age and mileage ?
4. Q: What is included in the Autoserve Card service ?
5. Q: How much will I save every year ?
6. Q: How do I pay for work done ?
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. Q: Can I use any garage ?
8. Q: Main dealer or Independent ?
9. Q: What happens in the event of difficulties arising ?
10. Q: What type of garage is used ?
11. Q: What happens in the event of an accident ?
12. Q: If I have a fleet of vehicles what management information will I receive ?
Any other questions? Call us on 0844 888 3001 or email us at:
info@autoservecard.com
1. Q: What type of vehicle can be covered ?
A: Any car. Light commercial or heavy goods vehicle.
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2. Q: What are the service options ?
A: It is a pay as you go service.
(however inclusive maintenance contracts are available
on new vehicles, please contact us for details).
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3. Q: is there a limit on age and mileage ?
A: No, there is no limit to age or mileage.
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4. Q: What is included in the Autoserve Card service ?
A:
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- Full Arrangement of Vehicle Servicing, MOT's & Maintenance and the fitting of Tyres & Exhausts
- Collection & Delivery
- 24hr Driver Help Line
- Technical Back-up
- 24 Hour Accident Assistance
- Warranty Claims Assistance
- PAY AS YOU GO with Trade Discounts that have been Pre-Negotiated with our Approved Servicing & Repairer Network.
Pre-Negotiated Trade Discounts are in place for:
- Services
- MOT's
- Tyres
- Repairs
- Bodywork
- Vehicle Rental
- European Breakdown Cover
- Driver Training
- Sat Nav & Tracking
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5. Q: How much will I save every year ?
A: Depending on the make and model of vehicle at least 25%
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6. Q: How do I pay for work done ?
A: You will be made aware of the cost up front, and pay autoserve at the agreed figure. No work is authorised without your permission.
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7. Q: Can I use any garage ?
A: Autoserve have a nationwide network of approved garages and to benefit from discount terms and service levels these garages are the ones to use. All maintenance contract customers have to use the Autoserve approved network.
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8. Q: Main dealer or Independent ?
A: Depending on the model of vehicle, our technical team will advise, but
generally independents are more cost effective.
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9. Q: What happens in the event of difficulties arising ?
A: All costing is vetted by Autoserve as is work carried out, so there will be no "rip-off's" on cost. If bad workmanship arises, Autoserve will deal with this problem for you.
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10. Q: What type of garage is used ?
A: All service suppliers have a formal contract in place with Autoserve which specifies that all work be guaranteed as are any spare parts used plus discount terms and courtesy car availability (also guaranteed).
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11. Q: What happens in the event of an accident ?
A: The 24hr service will deal with all aspects of the claim for you including your insurance company, a replacement vehicle personal injury claim and the repair to your vehicle.
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12: Q: If I have a fleet of vehicles what management information will I receive ?
A: All management information is available online regarding accident damage, service maintenance and vehicle rental.
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